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Legal policy

Terms and conditions

C M Manufacturing and Cloud Models are the same company

Data Accuracy
It is our policy to ensure the data we hold about you is correct. When placing an order online or by phone, please ensure you give us correct information. Incorrect information may result in your order being delayed or in the case of an incorrect address, may be lost. In this case, we are not responsible for the loss. Information will only be shared with couriers.

Placing An Order
For UK orders we accept the following cards, Paypal or Bank Transfer. We are also able to accept cheques but these will need to be cleared before we dispatch the goods, if paying by cheque please contact us for total cost including shipping.

Orders can only be sent to the address the payment Paypal account is registered to. This is to prevent fraud and is for your protection as well as ours. This is the policy of Paypal.

We are NOT VAT registered so all prices are as stated.
Goods remain the property of CM Manufacturing until paid for in full.
Every effort is made to advertise at the correct prices, but are subject to change without notice. Should this situation arise we will make contact with the customer and advise accordingly.

Reaching Us
If you need to reach us, please email us at sales@cloudmodels.com alternatively, you can call us on 01953 602576, or write to us at C M Manufacturing, Deopham Road, Morley Saint Botolph, Wymondham, Norfolk, NR18 9AA

Faulty Goods
No items will be replaced or refunded without first receiving the goods back. If goods are returned with fault, they will be replaced.

Damaged Goods
It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition upon receipt.
If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.

Any claims in respect of damage, shortage or manufacturing faults must be notified to us within 3 days of receipt of merchandise.

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us on Tel: 01953 602576 immediately. Save all packaging material and paperwork; do not throw anything away! On some occasions the couriers have asked to see any damaged packaging.

Incorrectly Sent Items
If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition.
It is not impossible that our staff will send you the wrong item by mistake. We apologise if this rare occurrence happens. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible. We will not dispatch replacements to you with out the incorrectly sent item being returned to us.